How can we help?
Contact Us
Music career questions deserve real answers, not chatbots and FAQ loops. Our support team knows the platform and the industry. We respond with both.
How to Reach Us
Artist and Account Support
For questions about your account, releases in progress, royalty collection status, distribution issues, or any platform functionality. This is the fastest channel for active issues.
support@dropmytrackmusic.comResponse time: Within 24 hours on business days
Sales and Plan Enquiries
For questions about plans, label account setup, team access, or custom arrangements for larger rosters. We are happy to walk through options before you commit.
hello@dropmytrackmusic.comResponse time: Within 1 business day
Partnership and Label Enquiries
For distributors, management companies, publishers, or industry partners interested in integration or business arrangements with Dropmytrack Music.
partnerships@dropmytrackmusic.comResponse time: Within 2 business days
Press and Media Enquiries
For journalists covering the independent music industry, music technology, or streaming economics who need comment, data, or access.
press@dropmytrackmusic.comResponse time: Within 4 hours during business hours
Before You Contact Support
Many common questions are answered in our Help Centre, which is significantly faster than waiting for a support response. Check the Help Centre first for:
- •How to set up and submit a release
- •Royalty registration steps for each territory
- •How to use the pre-release pitching tools
- •Content ID setup and YouTube monetisation
- •Understanding your analytics dashboard
- •Royalty payment schedules and minimum thresholds
- •How to migrate a catalogue from another distribution service
Share your issue and we will help you quickly. This form opens your email app with your details prefilled.